If you ever have any queries related to your hosting plan or you encounter a problem with your websites, you will need to get in touch with the web hosting provider’s client support team. It may not make a difference how promptly they will respond if you have a general inquiry, but an issue such as a faulty app update, for example, may lead to your site becoming damaged or invisible on the web. And the longer you wait for the support team to help you, the longer the site will be out of order. In case you offer goods or services online, any outage will affect your website in a destructive way and you may lose existing or prospective customers. Lots of web hosting providers, especially resellers, answer emails and support tickets within twenty four hours, but in the Internet age this is far too long, as visitors will scarcely ever go back to a website that is not functioning correctly over prolonged spans of time.

One-Hour Response Guarantee in Shared Website Hosting

Our Linux shared website hosting come bundled with a 1-hour reply time guarantee, which means that regardless of what question or complication you may have, we will always be there to lend you a hand. As a matter of fact, it rarely takes more than half an hour to get an issue solved or a query answered, and this is valid for both pre-sales and technical matters. Our client care team members will be at your disposal 24/7, even on weekends and official holidays, so you’ll get quick help at all times. We realize just how priceless time can be, so by the time we respond to your e-mail or support ticket, we’ll have examined the matter and, if we haven’t discovered a solution, we’ll give you more information on what you have to do on your end – if the circumstances require it. With our support service, you can be sure that there will be somebody to help you immediately, no matter what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

As we are aware of how important it is to get prompt help, we promise that you will never need to wait around for more than 60 minutes to receive a response to any trouble ticket that you post from your semi-dedicated server CP. As it is, you’ll seldom have to wait around for more than twenty-thirty minutes and this applies to any query irrespective of its nature – general, billing or technical. Also, our client and technical support staff is available to you 24-7, which suggests that even in case you open a ticket during holidays, you’ll invariably get an immediate response, which will include the answer to an enquiry, the solution to an obstacle or the info necessary to sort out an issue yourself – in case there is something that you have to do on your end. With us, you’ll never need to waste an entire day hanging around waiting for an answer like you would with other hosting providers.