There are a number of ways in which you can touch base with the web hosting company whose services you’re using, but the one that you will always find irrespective of which company you opt for is a trouble ticket system. It’s the easiest form of correspondence for many reasons. In the event that no support team member is available at the moment and they’re all occupied, a phone call may not be replied to, but a ticket will always hit home. You can also copy and paste large pieces of information without the need to worry about typographical mistakes, and if a certain issue needs more time to be fixed or a number of responses must be exchanged, all the info will be in the same place, so each party can always see the comments left by the other one. The downside of using tickets to get in touch with your web hosting company is that they are typically separate from the hosting platform, which goes to say that if you need to provide information or to adhere to instructions, you will need to use at least two separate interfaces and this number could grow if you desire to manage multiple domains. Plus, many hosting providers reply to tickets after a couple of hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while waiting for an answer.

Integrated Ticketing System in Shared Website Hosting

Our Linux shared website hosting come bundled with an integrated support ticket system, which is an indivisible part of our custom Hepsia Control Panel. In contrast with other comparable tools, Hepsia will permit you to manage everything associated with the hosting service itself in one location – payments, files, e-mails, support tickets, etc., avoiding the need to use different admin consoles. In case you have any pre-sales or technical questions or any difficulties, you can submit a ticket with just several clicks of the mouse without ever signing out of your Control Panel. In the meantime, you may pick a category and our system will offer you a variety of educative articles, which will provide you with additional information and which may help you solve any particular issue even before you send a ticket. We guarantee a response time of no more than 60 minutes, even in case it is a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The ticketing system that we use is integrated into the Hepsia Control Panel, which we’ve created for our Linux semi-dedicated hosting, so you will not require another platform to contact our tech support staff – you can do this on the spot in case you come across an obstacle. Opening a new ticket takes a couple of clicks and tracking down an older one is equally simple. With our clever search option, you can swiftly find any ticket that you’ve already sent. You can open a ticket at any given moment since our tech support engineers are working 24 hours a day and answer in less than one hour, even though it seldom takes that much to get a response. With the Hepsia Control Panel, you’ll have everything in a single location and you can forget about the need to go through 2 or more platforms to resolve a simple problem.