Integrated Ticketing System in Shared Website Hosting
Our Linux shared website hosting come bundled with an integrated support ticket system, which is an indivisible part of our custom Hepsia Control Panel. In contrast with other comparable tools, Hepsia will permit you to manage everything associated with the hosting service itself in one location – payments, files, e-mails, support tickets, etc., avoiding the need to use different admin consoles. In case you have any pre-sales or technical questions or any difficulties, you can submit a ticket with just several clicks of the mouse without ever signing out of your Control Panel. In the meantime, you may pick a category and our system will offer you a variety of educative articles, which will provide you with additional information and which may help you solve any particular issue even before you send a ticket. We guarantee a response time of no more than 60 minutes, even in case it is a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The ticketing system that we use is integrated into the Hepsia Control Panel, which we’ve created for our Linux semi-dedicated hosting, so you will not require another platform to contact our tech support staff – you can do this on the spot in case you come across an obstacle. Opening a new ticket takes a couple of clicks and tracking down an older one is equally simple. With our clever search option, you can swiftly find any ticket that you’ve already sent. You can open a ticket at any given moment since our tech support engineers are working 24 hours a day and answer in less than one hour, even though it seldom takes that much to get a response. With the Hepsia Control Panel, you’ll have everything in a single location and you can forget about the need to go through 2 or more platforms to resolve a simple problem.