The client support that you will receive from your shared website hosting company is really important, regardless if you have pre-sales questions and you're not a customer yet, or you've got some technical problem with an active account. Timely and accurate info regarding a question or a problem can save you a lot of time and efforts, not mentioning that this could often be a proof that you are ordering from an actual web hosting provider and not from a reseller. If you acquire a hosting account through a company that doesn't own its servers and it cannot access them right away, it's almost certain that you'll wait for a day or two in order to receive a response to any question, therefore your web sites may stay offline for a long time. In comparison, a company which offers different ways of communication and has a tech support crew available at any time will assist you to right away and help you decrease or totally avoid any downtime and potential losses.

24/7 Customer Support in Shared Website Hosting

All our Linux shared website hosting come with 24/7/365 pre-sales, customer and technical support, so regardless of whether you're inquiring for our services before you make a purchase or you're an existing client and you have any kind of question or some problem, you're able to contact us any time, which includes weekends and holidays. We have many channels to contact us - several phone lines around the globe for your convenience as well as live chat support for pre-sales, billing and basic questions; email messages and support tickets for more complex matters or any troubles which require extra time to research and resolve. In contrast to various other web hosting service providers, our trouble tickets have a warranted maximum response time of only 1 hour, which means that no matter what the issue is, it'll be resolved in a timely manner and you will not waste days in order to get something fixed.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you select, you will be able to take advantage of our 24/7 support services even on official holidays. All of your sites will be available at all times and so will we. With a number of connection options, you will be able to pick the most convenient way to get in touch with us and inquire about our solutions if you do not have an account yet, or request support if you are already our customer. You're able to phone us, start a chat with a live consultant, send an e-mail or open a ticket from the Help section of your Hepsia website hosting Control Panel. The previous two options feature a one-hour answer time guarantee, although it rarely takes more than 20 minutes to receive assistance whatever the complexity of the problem. Using our customer and tech support services, we'll be there for you whenever you need us, not a couple of days after that.

24/7 Customer Support in VPS Web Hosting

If you have a Virtual Private Server from us, you will be able to contact us 24/7 for any kind of server-related issue or forany problems and questions associated with the pre-installed software your server comes with. If you haven't bought a virtual private server plan yet, you're able to learn more details about our solutions by giving us a telephone call or by employing our live chat service. For more tech issues, you'll be able to send an email message or open a ticket from your billing Control Panel and you'll receive assistance within less than 1 hour irrespective of the time of the day, even on weekends and holidays. The typical response time normally doesn't exceed 30 mins. If you'd like to have assistance with third-party software, you're able to take advantage of the Managed Services upgrade that you can add to each VPS package and our admins can help you with any installation or troubleshooting problem you have experienced.

24/7 Customer Support in Dedicated Servers Hosting

All of the dedicated server packages that we provide include 24/7 support through various means of communication and with a 1-hour max response time warranty. If you want to learn more about the plans or you have any kind of general or billing questions, you can phone one of the local numbers we have around the world or you may use our live chat service and speak with a live agent. For solely technical matters that require some help from a tech support person or an administrator, you will be able to open a support ticket from your billing Control Panel or you could send an e-mail, since all these channels are more appropriate to monitor a particular issue. The response time for them rarely surpasses half an hour, which means that you can forget about waiting for a whole day to receive help. Our support service is available for all of the server-related issues, as well as the pre-installed software. In case you want assistance for third-party applications, you can consider obtaining the Managed Services upgrade that we supply for all plans.