In spite of the fact that the hosting service supplied by the different companies seems identical, every provider has got a customized platform with its own modifications and ways to perform given operations. That is why, an info-stuffed knowledge base would be unbelievably helpful both for persons with no past experience and for technically savvy users who will at some point find out how given operations are performed, but will waste valuable time in the process. The purpose of such a knowledge base is to help make the hosting service fast and simple to use, saving users plenty of time and energy. The end result is more content customers, as they can effortlessly find the information they require, and much less work for the tech support team members, because usually most of the queries and problems that clients have got are already included in the knowledge base. Given that the articles themselves are properly written and encompass more things, you will be able to learn more not only about your own account, but also about the hosting service in general.

Extensive Online Documentation in Shared Website Hosting

If you’ve purchased your very first shared website hosting plan from our company or have migrated your website over to us, you’ll grow used to our services and our in-house built Hepsia Control Panel in a jiffy as we have compiled a comprehensive knowledge base where you can find all the information that you will ever need – both general info in regard to the hosting service as a whole and more concrete info about the different functions that you can use and the complications that you may run into. The articles are available in two places. The entire article collection is accessible via the Control Panel’s Help section. You can find relevant articles about the different functions in every section of the Control Panel as well. You can learn how to do virtually everything, from creating an .htaccess configuration file to administering an electronic mailing list, and all the articles include step-by-step guidelines, so you’ll never get puzzled because of an unclear text. Needless to say, if you run into a more specific problem and you cannot find an adequate solution in our knowledge base, you can get in touch with our technical support team 24x7x365.

Extensive Online Documentation in Semi-dedicated Hosting

The Help section of the Hepsia Control Panel, which is included in our Linux semi-dedicated hosting, will permit you to access the comprehensive online support documentation that we have compiled for you. The articles feature generic info on our hosting services, instructional guides about the various functions that you can access, plus troubleshooting instructions that can help you solve common issues that you could run into. The topics that we’ve covered include practically everything, from elementary things such as how to host a brand new domain in the account, to more intricate ones such as which SSH commands are allowed on the servers. Articles that are dedicated to the features of a given section of the Control Panel will always be available on the right side of the page that you are on, while the entire article list can be accessed through the dedicated Help section.