1 hour ticket response
Prompt assistance is our number–one task and this is why we have a team of professional tech support engineers who are ready to offer a quick reply to any question that you could have. Simply send your technical support ticket from the Web Control Panel and we’ll get back to you within 60 minutes in the worst case scenario. As a matter of fact, we strive hard and aim for a twenty–minute tech support ticket response time.
A First–Class Client Care Service
Our client service team members possess broad experience in the Linux shared website hosting realm and are skillful enough to offer a quick solution to your problem. If, however, the situation at hand is not within the competency of a technician, the helpdesk ticket will be sent to a programmer or sysadmin for additional assistance.
An Intuitive Help Center Section
To help you get a quick hint on how to use a certain service, we have integrated a really intuitive Help section in your Web Control Panel. You can search through a large selection of web hosting account administration articles and website administration articles, take a peek at the F.A.Q. database or watch our step–by–step video tutorials.